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Service detail

Managed Cloud Hosting

Managed cloud hosting, backed by full Managed Services operations, with security hardening and proactive uptime control.

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Commercial Sponsor

Tech lead or operations manager

Client Operations PIC

Engineering + business continuity stakeholders

Common Trigger

Recurring incidents from weak release controls and infrastructure visibility

Who this service is for

  • Teams lacking in-house DevOps bandwidth.
  • Businesses facing recurring downtime and release incidents.
  • Organizations needing tighter monitoring and recovery workflows.

What we deliver

Environment hardening baseline with patch and backup routines.

Monitoring, escalation, and incident recovery workflow.

Performance tuning and rollback-safe deployment controls.

Mini case outcome

Production reliability hardening

Context: Frequent release rollbacks and late incident detection disrupted operations.

Action: Implemented guardrailed deployment flow, central monitoring, and recovery playbooks.

Outcome: Incident recovery time dropped and release stability improved across cycles.

How engagement works

Step 1

Infrastructure baseline

We audit environment health, security posture, and reliability risks.

Step 2

Hosting architecture plan

We define scaling model, backup policy, and monitoring approach.

Step 3

Hardening & migration

We apply security hardening, deploy workloads, and validate uptime readiness.

Step 4

Operate & optimize

We run monitoring, incident response, and ongoing performance tuning.

At a glance

Starting price

RM 180 / month

Pricing model

Core / Business / Scale

Timeline

Onboarding: 1-2 weeks, then monthly retainer

Business outcomes

  • Improved uptime consistency
  • Faster detection and recovery
  • Lower release-risk exposure

Key KPIs

  • Uptime consistency
  • MTTR (mean time to recovery)
  • Patch compliance cadence

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