Knowledge base
FAQ
Answers to common pre-sales and delivery questions.
Browse by service
Web Development
What is included in the web development engagement?
The engagement covers architecture planning, implementation, performance optimization, QA, and launch stabilization with clear deliverables.
Can you migrate our existing website without losing SEO value?
Yes. We plan redirects, metadata mapping, and crawl validation so migration risk stays controlled.
Do you build with a CMS for our internal team?
We can set up a structured CMS, but publishing access is managed by our team. Your team submits content update requests and we execute them under managed operations.
How long does a typical project take?
Most projects run 5 to 9 weeks depending on scope complexity and review turnaround.
Will the site be mobile-first and performance-focused?
Yes. We design responsive layouts and optimize for Core Web Vitals before launch.
Do you provide post-launch support?
Yes. We include stabilization support and optional webmaster retainer for ongoing operations.
Ecommerce
Do you support new ecommerce builds and existing stores?
Yes. We handle fresh builds and optimization for underperforming stores.
Can you optimize our checkout flow?
Yes. We identify friction points and improve checkout flow to raise completion rates.
Will you integrate payment and shipping providers?
Yes. We configure and test payment, shipping, and fulfillment integrations as part of delivery.
Do you set up tracking for campaign attribution?
Yes. We implement event tracking for purchase flow and campaign performance visibility.
Can you handle product catalog restructuring?
Yes. We redesign taxonomy and product hierarchy to improve navigation and conversion clarity.
How do you handle ongoing optimization?
We run monthly optimization cycles focused on conversion, average order value, and retention signals.
SEO
Is this SEO service only for content writing?
No. The service covers technical SEO, on-page structure, content direction, and measurement.
How soon can we see movement in rankings?
Technical improvements can show early signals in weeks, while stable ranking gains usually need ongoing cycles.
Do you provide a clear implementation roadmap?
Yes. We prioritize actions by impact and effort so execution remains practical.
Can you work with our existing content team?
Yes. We provide keyword intent clusters and optimization guidance for your internal writers.
How do you report SEO progress?
Reporting includes visibility, keyword movement, crawl/index health, and business-impact metrics.
Do you handle technical fixes directly?
Yes. Depending on scope, we can execute fixes or coordinate implementation with your development team.
Google Ads Management
What is included in Google Ads management?
It includes campaign structure setup, keyword planning, ad iteration, bidding control, and conversion tracking governance.
Can you fix poor-quality leads from paid campaigns?
Yes. We improve intent matching, audience targeting, and landing page alignment to reduce low-quality leads.
How often are campaigns optimized?
We run weekly optimization cycles and adjust faster during high-spend periods.
Do you provide budget planning guidance?
Yes. We recommend budget allocation by campaign objective and expected funnel outcomes.
Will we get transparent performance reporting?
Yes. You receive reporting focused on spend efficiency, lead quality, and pipeline indicators.
Can you work with existing ad accounts?
Our standard model is vendor-managed account operations and billing under our control. Existing accounts may be reviewed during onboarding, then operations are migrated into our managed setup.
Domain Registration
Do you only sell domains or also manage governance?
We provide governance support including ownership clarity, access control, and renewal planning.
Can you consolidate domains from multiple registrars?
Yes. We help plan and execute transfers with minimal disruption to DNS operations.
Do you support DNS setup and troubleshooting?
Yes. DNS setup, validation, and incident troubleshooting are part of the service.
How do you prevent accidental domain expiry?
We maintain renewal calendars, reminders, and documented responsibilities for critical domains.
Can you help with domain strategy for new brands?
Yes. We advise on TLD options and defensive registration strategy for brand protection.
Do you assist during domain incidents?
Yes. We provide support for urgent misconfiguration, transfer, and expiry-related incidents.
Managed Cloud Hosting
What does managed cloud hosting cover?
It covers environment maintenance, patching, backup governance, monitoring, and reliability operations.
Do you provide uptime monitoring?
Yes. We configure uptime and infrastructure monitoring with escalation workflow.
How do you handle security hardening?
We apply baseline hardening, patch routines, and periodic review to reduce exposure risk.
Can you support deployment and rollback plans?
Yes. We implement deployment guardrails and rollback playbooks for safer releases.
Do you offer incident response support?
Yes. We handle incident triage, response coordination, and post-incident follow-up.
Is this suitable for non-technical teams?
Yes. We translate infrastructure status into clear operational reports for business stakeholders.
Managed Google Workspace
What is included in managed Google Workspace service?
The service covers Workspace setup, domain and DNS email configuration, user provisioning, admin policy baseline, and ongoing managed support.
Can you migrate our existing business email into Google Workspace?
Yes. We can plan mailbox migration, account setup, DNS cutover, and user transition under a controlled managed process.
Do you manage users, access changes, and admin controls for our team?
Yes. We support user provisioning, account changes, access control, and admin policy management based on your selected package.
Is this service suitable if we do not have an in-house IT admin?
Yes. The service is designed for teams that need dependable Workspace administration without building a full in-house support function.
Which package is best for a growing company?
Standard is usually the best fit for growing teams because it adds more storage, stronger collaboration capability, and more structured admin support.
Are Google subscription charges included in the package pricing?
Yes. The listed annual pricing combines the relevant Google annual subscription baseline with our annual managed service cost per user.
Webmaster Service
What requests are covered under webmaster service?
Typical requests include content updates, small enhancements, bug fixes, and routine technical housekeeping.
How fast is turnaround for update requests?
Turnaround depends on package tier, with higher tiers receiving faster response priority.
Can this replace hiring a full-time webmaster?
For many teams, yes. The service is designed as a reliable outsourced web operations function.
Do you support campaign landing page updates?
Yes. Campaign page updates and rapid publishing tasks are supported within scope.
How are requests tracked?
Requests are logged, prioritized, and executed in a structured workflow with regular updates.
Can this be combined with other services?
Yes. Webmaster service often complements web development, SEO, and paid campaign execution.
For full commercial policy details, refer to the Terms page.